Managing Concerns and Performance - part of the Managing Teams domain

Managing Concerns and Performance is about leaders:

• Understanding people's differing needs and preferences, tailoring support and approaches to motivate and enable them to perform effectively
• Develop & agree objectives for individuals & the team for effective service delivery, monitoring and enabling effective performance
• Investigating, managing, following up & seeking resolution to concerns & complaints, providing feedback in line with relevant policies and processes

E-learning 

Below are some useful e-learning modules around this topic:

Courageous Conversations - What conversations are you feeling apprehensive about having? In this bitesize course, we’re going to look at what makes a conversation courageous and how you can have successful conversations that make a difference. 

Managing People E-learning - Skilled managers are good at inspiring, coaching, empowering, developing and motivating people. (NB you will need to register for a free account)

Effective Feedback E-learning - This e-learning module is aimed at anyone who would like to be able to deliver feedback to other people in an effective way.  It may be particularly useful for managers of individuals and teams who play a key role in developing others.  (NB you will need to register for a free account)

Conversations about painful subjects - A guide for leaders and managers on how to approach discussing painful subjects.

Managing & Managing People - This course will introduce you to the world of management. We will be looking at a range of topics, including what managers do, what skills they require, and how you can develop as a manager.

Workshops

Below are details of useful workshops around this topic:

Mary Seacole Local Leadership Development Programme - This in-depth six-month programme will provide you with a range of opportunities to explore and understand yourself & your effectiveness as a leader

Useful Resources

Resources which may be useful for you around this topic include:

Guide to Supportive & Difficult Conversations

Webinars & TED Talks

The Puzzle of Motivation - Dan Pink

What makes us feel good about our work - Dan Ariely

- How great leaders inspire action - Simon Sinek