ICS Leader & Manager Essentials – Managing Teams






  • Managing teams is the second domain of effective leadership and management.  Confidently and skilfully recruiting, engaging, developing and leading the people in our teams is an essential part of being an effective leader and manager. 

    Key areas of knowledge and skill include:







    In which of these areas would you like to develop yourself further?  Click on the topic that interests you to discover a range of development options.

      • PageRecruitment, Selection & Induction

        Recruitment, Selection & Induction is about leaders:

        • Leading the safe and effective attraction, recruitment & selection of colleagues
        • Induct & onboard colleagues effectively into the team, organisation & wider system

      • PageEquality, Diversity & Inclusion

        Equality, Diversity & Inclusion is about leaders:

        • Understanding and applying relevant equality legislation
        • Creating an environment where diversity is valued and encouraged
        • Enabling people to feel included and valued for who they are and what they bring

      • PageWellbeing of Others

        Welbeing of Others is about leaders:

        • Encouraging and enabling colleagues to look after their own wellbeing
        • Recognising and supporting those who might be struggling
        • Managing different forms of absence and leave effectively & in line with relevant policies & processes

      • PagePeople Development

        People Development is about leaders:

        • Enabling, encouraging & facilitating the development of individuals and teams to support effective service delivery
        • Enabling achievement of career aspirations and potential

      • PageEngagement of Teams

        Engagement of Teams is about leaders:

        • Creating the conditions for people to engage and feel part of the team & organisation
        • Facilitate meetings positively and effectively to seek and maximise engagement

      • PageManaging Concerns & Performance

        Managing Concerns and Performance is about leaders:

        • Understanding people's differing needs and preferences, tailoring support and approaches to motivate and enable them to perform effectively
        • Develop & agree objectives for individuals & the team for effective service delivery, monitoring and enabling effective performance
        • Investigating, managing, following up & seeking resolution to concerns & complaints, providing feedback in line with relevant policies and processes

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