Resource Library: Personalised Care and Support Planning

  • Personalised care and support planning (PCSP) is a series of facilitated conversations in which the person, or those who know them well, actively participates to explore the management of their health and well-being within the context of their whole life and family situation.

    PCSP is key for people receiving health and social care services. It is an essential tool to integrate the person’s experience of all the services they access so they have one joined-up plan that covers their health and wellbeing needs.

    The process recognises the person’s skills and strengths, as well as their experiences and the things that matter the most to them. It addresses the things that are not working in the person’s life and identifies outcomes or goals and actions to resolve these.


    • Personalised Care and Support Planning (PCSP) is a series of facilitated conversations in which the person actively participates to explore the management of their health and well-being within the content of their whole life and family situation.

      Download our evidence-based infographic on PCSP by clicking the link below

      PCSP Evidence Based Infographic



      • Our fully accredited PCSP training course is for anyone in the health, care, social and voluntary sector, directly involved in personalised care and support, who would like to improve their approach, address and support system integration and transformation.  

        This training includes: 

         ·         Benefits of PCSP and the key elements 

        ·         High quality vs sub-optimal conversations 

        ·         Quality standards and distorted perceptions 

        ·         Conversation frameworks with structured stages 

        ·         Developing personalised outcomes 

        ·         Challenges of goal setting 

        ·         Application to practice 

        As this course is fully accredited by the Personalised Care Institute (PCI), you will receive a PCI accredited CPD certificate. Time to complete: 3 hours. 


      • This module from the Personalised Care Institute (PCI) provides a definition and overview of the criteria for a good PCSP and highlights through a range of case studies the key steps of the planning process. 

        Time to complete: 45 minutes. 

        To access the Personalised Care Institute Personalised Care and Support Training eLearning please click on the link below.  


        Log in to the site | PCI (personalisedcareinstitute.org.uk)

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