H&W Chamber of Commerce: - Introduction to Basic Digital Skills Training.

  • As part of the UK Shared Prosperity Funding, Herefordshire & Worcestershire Chamber of Commerce are delivering free training courses to individuals living in Wychavon*, Worcester City and Wyre Forest. These new training courses will be booked on a first-come, first-serve basis to residents in these districts. Based on the Worcestershire LSIP findings, employers identified two large skills gaps that are both a need and a necessity in the workplace.




    An Introduction to Basic Digital Skills

    2 Day Training Course

    This course covers:

    Basic IT Administration

    • Navigating the computer
    • Setting up and managing folders
    • Managing passwords

    Internet Safety and Security

    Exploring Microsoft packages

    • Microsoft Teams
    • Microsoft Excel
    • Microsoft Word
    • Microsoft Outlook

    An introduction to social media

    *Course topics subject to change



    • Course objectives:

      Participants will gain proficiency in computer navigation, basic functions, and the utilisation of fundamental office programmes, empowering them to enhance efficiency and foster professional development.

       

      Proposed course content:


      • Introduction (09.00 -09.30)

         

        Introductions - everyone to intro and give a bit of the background.

        “One thing I want to learn or understand by the end of tomorrow” (captured on a board and tick off as we learn). N.B We might not be able to cover everything due to topic/time constraints, in which case signposting will be provided.

         

        Session 1 - What have we got? (09.30 - 12.30 - break 11.00-11.15)

        Navigating the computer

        Overview of MS programmes/apps - what they are, how you access them, what they are best for 

        • Outlook
        • Word 
        • PowerPoint
        • Excel 
        • Forms
        • Teams - channels, meetings, screen sharing 
        • Remember Google product suite is free and compatible

        Filing best practice


        Session 2 - Lets get online (13.15 - 14.30)

        Cyber security basics

        • What we mean by cyber security 
        • Password best practice
        • 2 factor authentication 
        • Authenticator app

        Choosing a browser 

        • Chrome
        • Edge 
        • Safari

        Session 3 - Utilising online tools (14.45 - 16.00)


        Making the most of Google (and Chrome) 

        • Why have a Google account 
        • Bookmarks
        • Browser extensions 
        • App store

        Search engine best practice


        • Introduction (0900-0930)

          • Recap on day 1
          • Questions arising - add to the board  
          • Overview of day 2

          Session 4 - Focus on LinkedIn (09.30 - 11.00)

          Who uses LinkedIn and what is it?

          Creating an all star profile

          • Headline creation 
          • Your summary
          • Work and education history - link out to organisations  Add skills
          • Get connected
          • Ask for recommendations  Vanity URL
          • Contact information
          • Plan your content and engagement  How to build a community
          • Open to work’ and other
          • Introducing your Social Selling Index

          Session 5 - Social for self promotion and research (11.15 - 12.30)

          Twitter

          • account set up 
          • hashtags
          • trending  

          YouTube

          Meta

          • Facebook and Instagram account set up 
          • Instagram uses and search
          • Hashtags
          • Introducing Reels and stories 
          • Facebook pages and groups
          • Setting and Managing Meta Business - basics

          OR

          Session 5 - Understanding Data and Privacy (11.15 - 12.30)

          • Fit for work - securing your social media accounts (privacy functions for Instagram and Facebook)
          • Using groups on Facebook - private or public
          • Introduction to GDPR principles
          • Using data relating to others
          • Password protecting files and sharing data 
          • To, cc, bcc and email usages

          Session 6 - And all the rest ( 13.15 - 14.30)

          Google alerts

          • Monitor topics

          AI introduction - how it can be your asset

          • Chat GPT
          • AI personal assistants 

          Design help - Canva
           

          Session 7 - Wash up ( 14.45 - 16.00)

          • Run through of objectives board
          • Each attendee to make a commitment for at least one next step with what they learnt 
          • Closing thoughts


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